Nutrition and Homeopathy

functional nutrition homeopathy
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PRIVACY POLICY

Last Updated: June 2026

Nutrition and Homeopathy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book appointments, purchase services, undertake testing, or otherwise interact with our practice.

1. WHO WE ARE

Data Controller: Nutrition and Homeopathy

Contact Email: admin-at-nutritionandhomeopathy.co.uk

Business Address: 302 Kensal Road, London W10 5BF, UK

Website: https://nutritionandhomeopathy.co.uk/

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Identity Information

  • Name
  • Date of birth
  • Gender

Contact Information

  • Email address
  • Telephone number
  • Postal address

Health Information

  • Medical history
  • Symptoms and health concerns
  • Test results
  • Medication and supplement information
  • Lifestyle information relevant to your consultation

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage information

Payment Information

Payments are processed securely through Stripe. We do not store your full payment card details.

Marketing Information

  • Newsletter subscriptions
  • Communication preferences

3. SPECIAL CATEGORY HEALTH DATA

As a nutrition and homeopathy practice, we may collect health-related information which is classified as Special Category Data under UK GDPR.

We process this information only where necessary for the provision of health and wellness services and with an appropriate lawful basis.

4. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • Complete website forms
  • Book appointments
  • Purchase services or tests
  • Complete health questionnaires
  • Communicate with us by email, telephone or social media
  • Subscribe to newsletters
  • Submit test results or health records

5. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Provide consultations and health-related services
  • Develop personalised recommendations
  • Arrange laboratory testing
  • Process bookings and payments
  • Respond to enquiries
  • Maintain clinical records
  • Comply with legal and regulatory obligations
  • Improve our services
  • Send newsletters or marketing communications where consent has been provided

6. LEGAL BASIS FOR PROCESSING

We process personal information under one or more of the following legal bases:

  • Consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Provision of health-related services

Where Special Category Data is processed, additional conditions under Article 9 UK GDPR apply.

7. THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted third-party providers where necessary to deliver our services.

These may include:

  • Stripe (payment processing)
  • Calendly (appointment scheduling)
  • Laboratory testing providers including Nordic Laboratories, DNA Health and other testing partners selected by the client
  • Email service providers
  • Secure cloud storage providers
  • Professional advisers where legally required

All third parties are expected to process personal information securely and in accordance with applicable data protection legislation.

8. PAYMENT PROCESSING

Payments made through our website are processed by Stripe.

Stripe collects and processes payment information in accordance with its own privacy policies and security standards.

We do not have access to your full payment card information.

9. MARKETING COMMUNICATIONS

Where you have consented, we may send newsletters, educational content and information regarding our services.

You may unsubscribe at any time by using the unsubscribe link included in communications or by contacting us directly.

10. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

Clinical records may be retained for a period considered appropriate for professional practice, legal compliance and insurance requirements.

Where information is no longer required, it will be securely deleted or anonymised.

11. YOUR RIGHTS

Under UK GDPR you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint

Requests should be submitted using the contact details provided in this policy.

12. DATA SECURITY

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

These measures include:

  • Secure password-protected systems
  • Restricted access to client information
  • Secure payment processing
  • Use of reputable third-party service providers

13. DATA PROTECTION COMPLAINTS PROCEDURE

If you have concerns about how we collect, store or use your personal information, you may submit a data protection complaint by filling this Data Protection Complaint Form.

We will acknowledge receipt of your complaint within 30 days and investigate the matter promptly. We will keep you informed of the outcome without undue delay.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), ICO website

We will:

  • Acknowledge receipt of your complaint within 30 days
  • Investigate the matter appropriately
  • Request additional information if necessary
  • Provide a response without undue delay

Records of complaints may be retained for compliance purposes.

14. COMPLAINTS TO THE INFORMATION COMMISSIONER’S OFFICE (ICO)

If you remain dissatisfied after our review, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Website: https://ico.org.uk

15. COOKIES

Our website may use cookies and similar technologies to improve website functionality and user experience.

You may control cookie settings through your browser preferences.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance or business practices.

The most recent version will always be available on our website.

17. CONTACT

If you have any questions about this Privacy Policy or the processing of your personal information, please contact:

Nutrition and Homeopathy

Email: admin-at-nutritionandhomeopathy.co.uk

Website: https://nutritionandhomeopathy.co.uk/

By booking an appointment, purchasing a service, purchasing a test, joining a programme or otherwise engaging with Nutrition and Homeopathy, you confirm that you have read, understood and agreed to these Terms and Conditions.