TERMS AND CONDITIONS
Last Updated: June 2026
These Terms and Conditions govern the use of services provided by Nutrition and Homeopathy (“we”, “us”, “our”). By booking an appointment, purchasing a test, enrolling in a package, or using our website, you agree to these Terms and Conditions.
1. SERVICES
Nutrition and Homeopathy provides nutritional therapy, homeopathic support, health optimisation services, educational information, functional testing and wellness-related services.
Services may include:
- Initial consultations
- Follow-up consultations
- Family consultations
- Functional laboratory testing
- DNA testing
- Nutritional recommendations
- Homeopathic recommendations
- Educational programmes and resources
All services are delivered online unless otherwise agreed.
2. IMPORTANT HEALTH DISCLAIMER
Our services are intended to support health and wellbeing and are not a substitute for medical diagnosis, treatment or emergency care.
We do not diagnose, treat or cure medical conditions.
Clients should continue to consult their GP, consultant or other healthcare providers regarding medical concerns and prescribed medications.
Any recommendations provided are educational and informational in nature and should not replace professional medical advice.
3. NO EMERGENCY SERVICE
Nutrition and Homeopathy does not provide an emergency, urgent care or 24-hour support service.
Clients experiencing a medical emergency should contact 999, NHS 111, their GP, consultant, local emergency department, or the appropriate emergency services without delay.
Homeopathic recommendations and educational guidance provided by Nutrition and Homeopathy are not intended to replace emergency medical care.
For clients seeking out-of-hours homeopathic support, independent services may be available, including the Homeopathy 24/7 Emergency Homeopathic Help Line on 09065 343 404. Any engagement with third-party practitioners or organisations is entirely separate from Nutrition and Homeopathy and remains subject to their own terms, conditions and professional responsibilities.
Nutrition and Homeopathy accepts no responsibility for advice, treatment or services provided by third parties.
4. CLIENT RESPONSIBILITIES
Clients agree to:
- Provide accurate and complete information
- Inform us of relevant health conditions, diagnoses, medications and supplements
- Attend appointments on time
- Follow up with their healthcare providers where appropriate
- Take responsibility for decisions made regarding their health
- Seek appropriate medical care when required
Results cannot be guaranteed, as outcomes depend on multiple factors including adherence, individual physiology, lifestyle factors and circumstances beyond our control.
5. BOOKING AND PAYMENT
Payment is required at the time of booking unless otherwise agreed in writing.
Appointments are not confirmed until payment has been received.
Payments are processed securely through Stripe or other approved payment providers.
All fees are stated in Pounds Sterling (£).
6. CANCELLATION POLICY
Appointments cancelled more than 48 hours before the scheduled appointment may be rescheduled or refunded.
Appointments cancelled within 48 hours of the scheduled appointment are non-refundable.
Failure to attend an appointment without notice will be treated as a missed appointment and will not be refunded.
Where exceptional circumstances apply, requests may be considered at our discretion.
7. RESCHEDULING
Appointments may be rescheduled without charge where at least 48 hours’ notice is provided.
Requests received within 48 hours of the appointment may be treated as a late cancellation.
8. FAMILY CONSULTATIONS
Unless specifically agreed otherwise, each consultation is intended for one individual.
Where multiple family members require assessment, separate appointments may be required.
9. FUNCTIONAL TESTING
Laboratory testing services are provided through independent third-party laboratories.
We are not responsible for:
- Postal delays
- Courier delays
- Laboratory delays
- Sample rejection by laboratories
- Laboratory processing times
- Errors made by third-party laboratories
Estimated turnaround times are provided for guidance only and cannot be guaranteed.
10. TEST KIT REFUNDS
Test kits may only be refunded if:
- The kit has not been ordered or dispatched; or
- The kit is returned unopened, unused and in resalable condition within 14 days of receipt.
Once a test kit has been ordered from, dispatched by, or paid to a laboratory, it becomes non-refundable.
Once a sample has been collected or submitted for analysis, no refund can be provided.
Where laboratory fees have already been incurred, these costs will be deducted from any refund.
11. CONSULTATION PACKAGES
Packages are valid for the period specified at purchase.
Unused sessions are non-transferable and cannot be exchanged for cash.
Where a package is purchased and partially used, any approved refund will be calculated after deducting consultations already attended at their standard individual rates.
Expired sessions are non-refundable.
12. DIGITAL PRODUCTS
Due to the nature of downloadable products, guides, protocols, recordings, educational materials and digital resources, refunds cannot be provided once access has been granted or the product has been downloaded.
13. SUPPLEMENTS AND THIRD-PARTY PRODUCTS
Where products are recommended through third-party suppliers, the purchase contract exists between the client and the supplier.
Returns, exchanges and refunds remain subject to the supplier’s own policies and procedures.
Nutrition and Homeopathy accepts no responsibility for third-party products, shipping delays or supplier decisions.
14. REFUND POLICY
Consultations
Refunds may be issued where:
- We are unable to provide the booked service.
- We cancel an appointment and cannot offer a suitable alternative.
Refunds will not be issued because:
- Recommendations were not followed.
- Expected results were not achieved.
- A client changes their mind after a consultation has taken place.
- A client decides not to implement a recommended plan.
- A client chooses not to attend a booked appointment.
Testing Services
Laboratory testing services become non-refundable once:
- The test has been ordered;
- The laboratory has processed the order;
- The test kit has been dispatched; or
- The sample has been collected or submitted.
Packages
Partially completed packages are generally non-refundable. Any exception will be calculated after deducting services already provided at their standard individual rates.
15. COMMUNICATION BETWEEN APPOINTMENTS
Support between appointments is limited to brief administrative matters unless otherwise stated within a specific programme or package.
Complex clinical questions, case reviews, interpretation of new symptoms, supplement changes or extensive follow-up discussions may require a follow-up appointment.
We reserve the right to recommend booking a consultation where a matter falls outside reasonable administrative support.
16. INTELLECTUAL PROPERTY
All materials, protocols, reports, handouts, educational content, plans, recordings and resources provided remain the intellectual property of Nutrition and Homeopathy.
Materials may not be copied, reproduced, distributed, sold, published or used commercially without prior written permission.
17. PRIVACY AND DATA PROTECTION
Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
By using our services, you acknowledge that certain personal and health information may be processed for the purpose of providing consultations, arranging testing and maintaining client records.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nutrition and Homeopathy shall not be liable for indirect, incidental, special or consequential losses arising from the use of our services.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
19. COMPLAINTS
We aim to provide a professional, supportive and high-quality service at all times.
If you are dissatisfied with any aspect of our service, please contact us directly so that we may investigate the matter and seek an appropriate resolution.
Data protection complaints should be submitted using our Data Protection Complaint Procedure.
20. GOVERNING LAW
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21. CONTACT
Nutrition and Homeopathy
Email: admin-at-nutritionandhomeopathy.co.uk
Website: https://nutritionandhomeopathy.co.uk/
By booking an appointment, purchasing a service, purchasing a test, joining a programme or otherwise engaging with Nutrition and Homeopathy, you confirm that you have read, understood and agreed to these Terms and Conditions.